Because of the massive Egos involved. Simply stating something like ''sorry guys we have made a few mistakes. We take your constructive criticisms on board and are doing this, this and this to make things better going forward, thank you for your support so far, it is very important to us''
Just a simple statement like that which shows that they respect their own customers would win a lot of people to their side. Sadly all we get are pictures of chairs
The audio reviewers/shills don't help either:
They proclaim: ''the best is now even better'' instead of stating the truth ''this was crap before but now they've made it half decent for its very high price''.
Vote with your dollars fellow Headfiers. The Dollar speaks loudest.
I,m sitting here with a JVC DX1000, TH900, Nighhawk and others all made of wood.
Wonder what secret sauce they use that their wood doesn't crack.