Hello Moon Audio Support, Following your message, I have just received notification of the refund coming through. I sincerely apologize for the heat in my previous message, and I thank you for whatever it is you may have done to help get this through. I really appreciate it! With my sincere...

An update: I used BreadPay for the purchase, which has since apparently been returned. However, after contacting both Moon Audio and Bread Pay, nothing seems to have been credited or anything. I have been told to wait some days for things to process but Bread Pay has stated that there does not...

In continuation of the many glowing posts, sharing my experience with AudiophileNinja: What great customer service! I contacted customer support as I had made an incorrect purchase. I was received by the gentleman Christopher. He immediately helped cancel my order, but went three steps further...

Hi all! Hope everyone is doing well and enjoying a restful Summer! Just wanted to leave an appreciation message for the customer service individuals (Catherine notably) I reached when calling and who have been wonderfully kind and helpful in the return of a product! Thank you so much!!